This Privacy Policy describes how our online platform collects, uses, and shares personal data when you use this service. We are committed to protecting your privacy and handling your data transparently and securely.
We collect various types of information in connection with the services provided through our site. This may include:
Personal Identification Information: Such as your name, billing address, shipping address, email address, and telephone number. This is typically collected when you place an order, create an account, subscribe to a newsletter, or contact us directly.
Payment Information: Details necessary to process payments for your orders, such as credit card numbers or other payment account details. Please note that we do not store full payment card details on our servers; processing is handled by secure third-party payment gateways.
Commercial Information: Records of products purchased, considered, or transaction history.
Usage Data: Information about how you access and use our site, including your IP address, browser type, device type, pages viewed, time spent on pages, and referring URLs. This data is collected automatically using cookies and similar technologies.
Communications: Records of your correspondence with us, including customer service inquiries.
We collect data through various means:
Directly from you: When you provide it to us through forms on our site, during the checkout process, or when communicating with us.
Automatically: As you navigate through our site using cookies, web beacons, and other tracking technologies.
From third parties: Including service providers, payment processors, or data analytics providers, where permitted by law.
We use the information we collect for various purposes, including:
To provide and maintain our service: Processing and fulfilling your orders, managing your account, and providing customer support.
To improve our service: Understanding how you use our site to enhance functionality, performance, and user experience.
To communicate with you: Sending order confirmations, shipping notifications, responding to your inquiries, and sending you marketing communications if you have opted in.
To process payments: Facilitating secure transactions.
For security and fraud prevention: Protecting our site and users from fraudulent activities.
To comply with legal obligations: Adhering to applicable laws, regulations, and legal processes.
We process your personal data based on the following legal grounds:
Performance of a Contract: To fulfill orders you place and provide the services you request.
Legitimate Interests: To operate our business, improve our services, prevent fraud, and for marketing purposes (where compatible with your rights).
Consent: Where you have given specific consent for certain processing activities, such as receiving marketing communications. You have the right to withdraw consent at any time.
Legal Obligation: When processing is necessary to comply with a legal requirement.
We may share your personal data with third parties under certain circumstances:
Service Providers: We share data with third-party vendors and service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, data storage, hosting, analytics, and marketing assistance. These providers are contractually bound to protect your data and use it only for the purposes for which it was shared.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.
Legal Requirements: We may disclose your data if required to do so by law, in response to a court order or other legal process, or if we believe that disclosure is necessary to protect our rights, the safety of our users, or the public.
With Your Consent: We may share your data with third parties when you have given us explicit consent to do so.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Under applicable data protection laws, you have rights regarding your personal data. These rights may include:
To exercise any of these rights, please contact us using the details provided below.
We have implemented appropriate technical and organizational measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
Our site is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to remove that information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our site. We encourage you to review this policy periodically.
For any questions or concerns regarding this Privacy Policy or your personal data, you can contact us by mail at the following address:
Shakuntla Building
Nehru Place
New Delhi - 110019